Gary D. Warren, Sr.

PROFESSIONAL SUMMARY

·         Extensive Supervisory and Employment experience in various fields such Telecom, Electronics, Dispatch Centers, Call Centers, Shipping and Receiving, and Property Maintenance.

·         Candidate is skilled and proficient in various technologies, software and computer programs and is a studious/quick study for new technologies. Possesses his SIX SIGMA – Greenbelt

·         Candidate possesses extensive experience with Logistics, Inventory Control, and Shipping/Receiving

·         Candidate has a flexible schedule and will adapt to what the needs of the company require

·         Proven ability to identify/improve /manage the needs of customers and stakeholders to deliver cost effective improvements within the various industries 

·         Candidate possesses superior time management skills, dynamic interpersonal communication skills (both written and verbal), is adaptable, versatile, and reliable with an exemplary track record of success; exceeding expectations and requirements in every position he has held 

·         Candidate relocated to the Dallas area due to the illness of a parent and is now ready to go back to work! Hire this “Jack of all Trades” and watch him excel your expectations every time!

skills

·         Account Management/Inventory Control/Shipping & Receiving

·         Technical Support/Help Desk/Troubleshooting Skills/Trouble Tickets

·         Logistics/ Inbound manifest/bill of lading

·         Quality Assurance

·         Supervisory

·         Dispatcher

·         Scheduling

·         Blue print schematics

·         Design specifications

·         Call Center/ Customer Service

·         Training/Hiring/Terminations/Performance reviews/Disciplinary reports

·         Documentation creation/maintenance/updating

·         AP/AR/ Payroll

·         EPA Type I & Type II Certification

Technical Proficiencies

·         MS Office product suite: MS Outlook, MS Word, MS Excel- W,X,P,O,N,A, Macros, MS Power Point, MS Access

·         Cabledata, People soft, Lease net, WMI inventory software, SUMIF, SAP

·         CAT schematics 3D software

·         Logistic global software, LAN communications, IBM commercial tower, Nextel commercial tracking

              Two-communication, GPS Dispatch system

PROFESSIONAL EXPERIENCE

Unemployed due to Parental Care/Illness                                     Jan 2012 – June 2013

·         Warren Mechanical – Self Employed – AC work

 

Campus Investors Baylor LLC, Waco, TX                                       Feb 2011 – Dec 2011

Maintenance Supervisor, Contract- Hired – Left to relocate to Dallas/Parental illness

·         Oversaw all property repairs, upgrades, and installations

·         Conducted routine daily maintenance

·         Inventory Control

·         Coordinated all repairs to property with property staff 

·         Account reconciliations

·         Contractor pay-outs

·         Inventory management

·         Supplier pay – outs net 30

 

Unemployed/Contract fulfilled/Education                                                         Jan 2011 – Feb 2011

·         Warren Mechanical – Self Employed – AC Work

                           

Core Management, Waco, TX                                                          Oct 2009 – Dec 2010       

Maintenance Coordinator, Contract fulfilled             

·         Coordinated/scheduled repairs for MDU's (multi-dwelling units)

·         Make-ready for perspective tenants

·         Coordinated all repairs to property with property staff

·         A/C servicing, charging of units contractor solicitation regarding all aspects of property maintenance and service

 

Caterpillar Inc., Waco, TX                                                               June 2008 - Aug 2009

Quality Inspector (Jun 09 – Aug 09)

·         Inspection of all material requiring specific measurements, density or any other test to insure the standard of quality, prior to shipping to our dealers

·         Blue print schematics

·         Design specifications

·         Inbound manifest, bill of lading, packing information

·         Logistics/ Account Management/Inventory Control

·         WMI inventory software, CAT schematics 3D software

Associate Team Lead (Jun 08 – Jul 09)

·         Directed/ supervised a team of seven associates assigned to the inbound department

·         Oversaw the process of inbound material/auditing/staging/off -loading, prior to placing into inventory

 

Unemployed due to company going out of business                              Jan 2007 – May 2008

Warren Mechanical – Self Employed – AC work

 

Roll Off Services, Waco, TX                                                           Sept. 2007 to Dec. 2007

Operations Manager/ Dispatcher Company went out of business

·         Negotiated contracts for  new accounts

·         Ensured  service satisfaction with current  clientele

·         Ran daily operations of the Waco division

·         Logistics/Inventory Control/Shipping and Receiving 

·         Reconciled monthly expenses

·         Managed petty cash account

·         Processed all accounts payable also deposited accounts receivable with net 30 required due date

·         Processed payroll – PTO and sick leave

·         Employee documentation/performance reviews/generated disciplinary reports

·         Recruitment,/hiring/and termination of drivers and laborers

·         Developed  recycling  programs; efficient  for the client/environmentally compliant

·         Preventive maintenance program for all company vehicles

 

The Salvation Army, Dallas, TX                                                       Aug. 2006 to Aug. 2007

Inbound Call Center Supervisor/ Dispatcher- Received opportunity with ROS

·         Operated Nextel commercial tracking and two-communication and GPS Dispatch system

·         Efficiently managed field manpower

·         Dispatched/routed drivers to requisite locations for pick-ups

·         Drafting tax-deduction documentation for donations, complying with all IRS-mandated standards

·         Generated daily donor itemized pick-up request

·         Processed tax deductible paperwork for donor

·         Processed vehicle fuel consumption reports monthly via excel spreadsheet

 

Unemployed due to relocation/Parental death                                            Jan 2006 – July 2006

·         Warren Mechanical – Self Employed – AC work

 

McDonald Transit, Waco, TX                                                           May 2004 to Dec. 2005

Dispatcher, FT position/Relocation/Death in the family

·         Utilized channel two-way open microphone system

·         Directed a crew of 50 plus drivers/assigned transit/special needs transportation

·         Audited and collected payments for dispatched routes

·         Coordinated  purposed routes for city approved arteries

·         Assisted with route deviations due  to traffic stalls/accidents/construction

·         Reconciled end of day paper work required cash and ticket sale tally’s

·         End of day reports passenger reschedules route delays and route detours

 

Warren Mechanical/ Self employed                                                    March 2004 – April 2004

 

UPS Supply Chain Solutions, Dallas, TX                                     Sept. 2003 to Feb. 2004

Dispatcher/Logistics Facilitator, Contract Fulfilled

·         Utilized and operated Logistic global software, also LAN communications

·         Coordinated the distribution, over land and air, of delicate computer components

·         Logistics/Inventory Control/Shipping and Receiving

·         Processed repair orders for many large companies, such as Dell, IBM, Cisco Systems, and Packard Bell

·         Directly communicated vital instructions to onsite technicians dispatched to our client companies

·         Performed internal customer call resolution

·         Recorded all daily material request which required inventory movement/inventory control

 

Central Market, Dallas, TX                                                             June 2002 to Sept. 2003 

Service Coordinator, FT permanent – UPS offered better financial compensation

·         Responsible for all aspects of customer service/cross selling/up selling

·         Performed sales transactions

·         Resolved and or assuaged customer dissatisfaction

·         Performed necessary operational functions including cash-auditing and inventorial procedures

 

Self Employed/Subcontracting – Utility surveys                                          Feb 2000 – May 2002

 

AOK Computer Consultants, Dallas, TX                                       Jan. 1999 - Jan. 2000

Field Technician / Dispatcher-Contract fulfilled

·         Utilized Excel W business formulas to generate/maintain reports of services rendered to our clients

·         Troubleshooting computer issues/upgrading cable technologies

·         Dispatched servicepersons for the County of Dallas utilizing IBM commercial tower

 

Optel Vidtronics Corporate, Dallas, TX                                                             1998 - 1998

Technical Supervisor/Helpdesk- Contract- fulfilled

·         Supervised the operations of a corporate-level call center/ adhered to city, state, and federal level regulatory mandates

·         Oversaw technical support for the company’s Southern region- Telephony - cable, telephone, and satellite services

·         Compiled phone-based statistics for departmental reports

·         Logistics/Inventory Control/ Account management

·         Generated system failure statistics/Down time technical completion codes

·         Resolved customer-related issues that escalated beyond call center hourly staff

·         Resolved commercial accounts issues regarding system failures applied credits as needed

 

Unemployed due to permanent lay off                                                                     1997-1998

 

Telecommunications, Inc. (TCI), Dallas, TX                                             1991- 1997

Customer Operations Supervisor (Jan. 1995 to Nov. 1997), Permanent Layoff

·         Implemented superior training within the company’s Call Center

·         Oversaw the resolution of customer issues escalated beyond customer service representatives

·         Worked with other departments to rectify some of the company’s deviations from city regulations

·         Generated system wide outage reports of service and CBD standby systems utilized Cabledata software

·         Processed hard copy of Cabledata software for city compliance reports

·         Processed employee reprimand via quality assurance taped conversations/suggested additional training for new employees where applicable

·         Participated in job-fair recruitment

  Dispatcher Supervisor (Nov. 1994 to Jan. 1995)

·         Directly supervised a team of twenty-one dispatchers

·         Team directed approximately 340 technicians

·         Provided scheduling -  Dispatchers/time off/vacation-Utilized Kronos scheduling software for vacations and coverage for call center

·         Created/Maintained documentation of all deliveries/upgrades/installations/repairs

·         Generated work orders for both installation/service for technicians via Cabledata software

·         Collaborated with fleet manager to schedule all vehicle maintenance tracking all serviced vehicles with transportation pool software

  Dispatcher (Sept. 1992 to Nov. 1994)

·         Responsible for fashioning/maintaining the daily routes of our technicians

·         Entered data relating to service upgrades, personnel, and our customers while adhering fastidiously to legal privacy acts

  Entry-level Installation Technician/Service Technician (Aug. 1991 to Sept. 1992)

·         Installed cable services for customers

·         Provided customers onsite instructions on proper usage of the cable systems

·         Performed repair work at our cable plant and at customers’ homes

 

Education

 

W.W. Samuel High School, Dallas, TX, Diploma

 

EPA Type I & Type II - Certification to handle refrigerant both R22a & 134a.

 

SIX SIGMA - Greenbelt